Shipping Services

What carriers do you use and what are the shipping fees?

Shipping is typically free anywhere in the United Kingdom barring the Outer Hebrides which is an additional surcharge of 2.99 on top of the final basket price.

We use Collect+ which is a fully tracked service with insurance.

All items are dispatched within 48 hours and are delivered within three working days from this point.

Items that are delivered to either the European Union or the United States are subject to an additional surcharge of £11.99 on top of the final basket price. This price may change subject to changes in international shipping charges but will not change once an item has been ordered. Once your item has been ordered, you will receive a confirmation email detailing your order details and your expected delivery date.

All orders are processed between 9am-5pm Monday to Friday using Greenwich Meantime hours. UK deliveries are made six days a week from 8am-9pm Monday to Saturday. International delivery times are subject to the carrier used which will be highlighted on your order.

Is signature required on delivery of my order?

A signature is not required but you will need to be at the property as the driver will ask your name before delivering the product to your property. Once the item is delivered to your property we are not responsible for this item being either lost or damaged.

Is your packaging sustainable?

All our packaging is sourced using manufacturers who are members of the Forest Stewardship Council and consists of either sustainable cardboard or kiln-dried wood fibres. All items of packaging are fully biodegradable and are suitable for composting or recycling.

Can I send products to a PO box, or multiple addresses?

We do not accept deliveries to PO boxes due to the difficulty in delivery and we can only ship to once address per order. If you require delivery to more than one address, please make a separate order with the aforementioned address submitted.